Grievances Complaint Resolution Policy
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Grievances/Complaint Resolution Policy
If you are or were recently a student of CTK Healthcare and Career Institute (licensed by the Texas Workforce Commission) and are having a problem with the school, you should first attempt to get the school to address your concerns, following the “Grievance” or “Complaints” policy explained below. If your problem is not resolved, you may file a complaint with Career Schools and Colleges.
Any student complaint must be discussed or directed to the Instructor following the appropriate chain of commands. This complaint must be in writing. If the student and the Instructor or Program Director cannot come to an agreement, the complaint must be presented to the School Administrator to resolve.
Student may choose to email the school Administrator directly at:
ctkhealthcare@gmail.com or call 940-594-8910 with complaint.
Students are advised to direct an unresolved grievance to:
Texas Workforce Commission
Career Schools and Colleges
101 East 15th Street
Austin, Texas 78778-0001
And/OR
Council on Occupational Education (COE)
7840 Roswell Rd
Building 300, Suite 325
Ph: 800-917-2081
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CTK Healthcare & Career Institute is an accredited institution recognized and regulated by leading state and national agencies, including the Texas Workforce Commission (TWC), Texas Health and Human Services Commission (HHSC), Federal Student Aid (FAFSA), Council on Occupational Education (COE), Texas Board of Nursing (TBON), and the Texas Higher Education Coordinating Board (THECB).
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